Why Service at Eich
At Eich Mazda, we make sure every customer is treated to a 5-star experience, every single time. Our Saint Cloud MN location has been keeping vehicles safe and running strong since 1898, and our highly-skilled service staff has the equipment and know-how to service all makes and models. With our plethora of 5-star reviews from the Central Minnesota area, our success is a result of sticking to iron-clad principles honed over the last 120 years.
1. Fixed Right the First Time.
Our well-qualified service technicians won’t settle for anything less than fully repaired. We work deliberately, efficiently, and intelligently to get your vehicle back on the road in a timely fashion – the first time.
2. Tangible Value.
When you service at Eich Mazda, you get the benefit of manufacturer genuine parts and technical support, Master Certified technicians, and 182 years of combined experience all at your disposal. Each visit you’ll receive a great value that exceeds the price you pay. Our prices are always fair and extremely competitive. Quality service should not be a luxury, and likewise affordable service should not be second rate.
3. Easy and Convenient.
Everything about our service process is easy. Our Online Service Scheduling is simple and quick. Our shuttle service will take you anywhere in town. Our free courtesy vehicles mean a service visit won’t torpedo your schedule. We even offer local vehicle pickup and delivery for those days when you just can’t spare a second. Even better, no appointment is needed for routine maintenance like oil changes and tire rotations. Just come on by any time and our friendly and helpful service staff will take care of you.
4. Open Communication
Right from the start, our service advisors maintain a dialogue with you about your vehicle’s service needs. When you check-in, we’ll perform a walkaround inspection with you to ensure we understand your concerns fully. We’ll also look for any potential maintenance needs. We continue to communicate with you through each step in the process as your vehicle goes into the shop. We always consult with you about maintenance or repair recommendations prior to any work being done. Our staff is well-trained to give you the information in a clear, concise, and easy to understand manner. When it comes to automotive servicing, unanswered questions can cause you stress. That is why communication with you during the repair is just as important to us as fixing the car. We stay in touch with you during the whole process using whatever form of communication is most convenient for you. We use email, phone calls, texts, video, or social messaging.
5. Keep It Clean
Because we are obsessed with the little details, we’ll even make sure your pride and joy is sparklingly clean when we give it back. Every car that goes through our service shop, even just for basic maintenance, gets a free soft-touch car wash. Just another way to show you how much we care.